[전문 + mp3] / [받아쓰기]
Tuan Do of New York says Amazon has banned him from shopping on that website. The reason? He returned too many Amazon purchases, he said on his website, TechWalls.com. Do said he returned six items in the past two months. He said he was not satisfied with the quality of the products. Amazon first sent him a warning about his “unusually high rate of problems,” Do said. Later, when his wife returned a bicycle purchased on her Amazon account, the company cancelled both their accounts, Do said. Mark Cohen is former chairman and chief executive officer of Sears Canada Inc. He is not surprised Amazon and other businesses are trying to stop frequent returns. The costs are very high for a company like Amazon that offers many customers both free delivery and free returns, Cohen told VOA. The website Dyanamic.action.com reported that returns cost merchants $642.6 billion a year worldwide. But banning a customer can create bad feelings.
* ban sb from ~ = ~가 ~하는 것을 금하다/ purchase = 구입, 구매 (한 것)/ be satisfied with ~ = ~에 만족하다/ cost sb = (~에게) ~의 비용이 들다/ merchant = 상인, 무역상/ worldwide = 전 세계적인
Greg Nelson recently spoke to the Guardian newspaper after Amazon UK banned him from its shopping website. Nelson said he sent back 37 of the 343 items he bought on the website. He said he had a good reason for each return. “I could understand if there were evidence that I had somehow tried to abuse the system, but I haven’t,” Nelson told the Guardian. Amazon said it only closes accounts “in a tiny fraction of cases” when it finds “extreme account abuse.” Cohen, the former head of Sears Canada and now a Columbia University professor, said many returns are valid. It is fine to return clothing that does not fit, is the wrong color, or arrived damaged, he said. But there are many cases of “clear abuse.” Cohen cites the example of people who buy a dress or suit, wear it once to a wedding or other special event, and then return it.
* evidence = 증거, 흔적/ abuse = 남용[오용]하다/ a fraction of ~ = ~의 일부/ valid = 유효한, 정당한/ clear = (의심할 여지없이) 확실한/ cite = (이유, 예를) 들다
