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[Headlines] (HL-사건/사고/법률) United Airlines Announces New Policies After Multiple Problems
최고관리자  |  17-04-30 06:58

David Dao, a doctor from Kentucky, was dragged off a United Airlines flight earlier this month. Videos taken by other passengers showed blood coming from his mouth, and the news of the incident made headlines around the world. Then, just this week, a large rabbit died after being flown from Heathrow Airport in London to Chicago. The rabbit was only 10 months old, in good health, and almost one meter long. Its father is certified by the Guinness World Records as the world’s longest at 1.22 meters. A farmer from the U.S. state of Iowa purchased the rabbit and hoped to show it off at the upcoming state fair. He thought the young rabbit might grow larger than its father. In late March, United also received some bad publicity when two girls were stopped from getting on a plane. The airline said they were not wearing clothes the airline considered suitable.
* drag sb off = ~를 끌고 가다/ passenger = 승객/ incident = (특히 특이하거나 불쾌한) 일[사건]/ make (the) headlines = 화제가 되다, 대서특필되다/ certify = (특히 서면으로) 증명하다/ show ~ off = ~을 자랑하다/ upcoming = 다가오는, 곧 있을/ state fair = (농·축산물 등의) 주(州) 박람회/ publicity = 매스컴[언론]의 관심[주목]  

Now, the airline has created or updated new policies, which could prevent some of the problems from happening in the future. United’s CEO, Oscar Munoz, said “our policies got in the way of our values” and that “procedures” prevented employees from “doing what’s right.” After Dao was injured while being taken off the plane, many airline industry experts said the problem could have been prevented if United had offered passengers more money to leave their seats. One of the new policies is that United can offer people up to $10,000 to leave their seat if the flight has too many passengers. In the past, the incentive was based on the value of the ticket. United also said it will not prevent people from flying if they are already seated on the plane. Security or police officers will only be used if the passenger is creating a safety or security problem. Other parts of the plan include allowing airline workers to solve problems in the moment instead of relying on strict guidelines. The workers will be trained to deal with difficult situations like the one they faced on the flight from Chicago to Kentucky. In addition, the airline will give passengers whose bags have been permanently lost, $1,500 without asking for details of the contents. The man who bought the large rabbit, however, said he has not been offered money for his loss. 
* prevent (sb/sth from ~) = (~를/~가 ~하는 것을) 막다[예방/방지하다]/ get in the way of ~ = ~에 방해되다[방해하다]/ procedure = 절차[방법]/ employee = 고용인, 종업원/ up to ~ = (특정한 수·정도 등)까지/ incentive = (어떤 행동을 장려하기 위한) 장려[우대]책/ rely on ~ = ~에 의지[의존]하다/ strict = (규칙 등이) 엄격한[엄한]/ contents[pl] = (어떤 것의) 속에 든 것들, 내용물