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[Misc] (BF-169) 제품의 늦은 반송 승인 거절공지 (Refusal to Accept Late Return of Merchandise)
최고관리자  |  17-02-17 22:55

Refusal to Accept Late Return of Merchandise

Dear

Over the years we have had to formulate various company policies. 
These policies have never been arbitrarily adopted, but rather chosen in order to be able to accommodate 
our customers by providing our product at the lowest conceivable price while remaining in business.
* over the years = 수년 간/ formulate = (세심히) 만들어 내다/ various = 다양한, 여러 가지의
* arbitrarily = 독단[전단]적으로; 제멋대로, 마음대로/ adopt = 채택하다; 쓰다[취하다]
* rather = 오히려, 차라리(앞에 말한 내용과 다르거나 반대되는 말을 도입할 때); 더 정확히 말하면
* accommodate = (요구 등에) 부응하다, 협조하다/ conceivable = 가능한; 상상할[믿을] 수 있는  

One of these policies is that our customers have ___ days in which to return any merchandise for a full refund. 
We feel this allows sufficient time to inspect our product and be assured of its quality.
* full refund = 전액 환불[반환]/ sufficient = 충분한/ be assured of ~ = ~에 걱정이 없다[확실한]

I am grateful for the business you have seen fit to give our firm and am proud to have you as one of 
our customers. I cannot, however, authorize the return of our merchandise as you have requested, 
inasmuch as you took delivery over (time) ago.
* be grateful for ~ = ~을 고맙게 여기다/ authorize = 재가[인가]하다, 권한을 부여하다
* inasmuch as ~ = ~이므로, ~인 한; ~인 점을 고려하면/ take delivery (of ~) = [물건 따위]를 인수하다

I am sorry that I cannot accommodate you in this matter and I hope you will understand 
why we must take this position.