
Reply to Notice of Item Missing from Carton
Dear
Your letter informing us that the (missing item) for your new (product) was not included
in the carton has been brought to my attention.
* inform = (특히 공식적으로) 알리다/ missing item = 분실품
* carton = (작게 포장된것 여러 개가 든 큰) 상자[통]
* bring sth to sb's attention = ~에 ~가 주목하게 하다
There is a package on its way to you now that includes the item and a little something extra.
This is our way of saying how sorry we are for having slipped up, and thanking you for choosing
the (name of product).
* on one's way(on its way) = 가는[오는] 중인/ slip up = 실수를 하다
If I can be of assistance to you in any way in the future, please call us at any time.
* be of assistance (to sb) = (~에게) 도움이 되다/ in any way = 어떤 식으로든