[전문 & mp3] / [받아쓰기]
I’m not the world’s biggest fan of banks. I’ve had too many bad experiences of them. I really don’t know how they can advertise and say they look after you. They don’t. Bank charges are way too high; you spend ages waiting to be served; and then they say no if you want a loan. The bank I bank with makes dozens of mistakes with my account. The thing they’re best at is making excuses. I’m not at all surprised so many banks did badly in the credit crisis. I hope they change. Bankers get far too much money. All they do is desk work. Banks need to focus a lot more on real customer service. At the moment banks only offer an excuse for customer service. They don’t even offer you a drink when you sit down and open an account.
* advertise = (상품이나 서비스를) 광고하다/ look after ~ = ~을 돌보다(건사하다/맡다)/ bank charge(s) = 은행 수수료/ ages(pl) = 오랫동안, 한참/ bank with ~ = ~와 거래하다/ dozens of ~ = 수십의, 많은/ credit crisis = 금융공항/ desk work = 사무, 책상에서 하는 일/ open an account = 구좌를 개설하다
* 질문 *
1. What are the good/bad things about banks?
2. What do you think of bank charges?
3. Has a bank ever made a mistake with your account/money?
4. Would you like to work for a bank?
5. Have you ever taken out a bank loan or overdraft?
6. Are banks the best place to keep your money?
7. What makes you angry about banks?
8. What banking services do you like most?
9. Do you ever have to wait a long time in the bank to get served?
10. What changes would you like to see in the way banks operate?
11. Are interest rates too high or too low in your country?
