Global Breaking News - Thursday, October 8, 2026

 When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Use specific reasons and examples to support your answer.

It is unfortunate, but sometimes we have to complain about a product or poor service. There are two main ways people do this. Some prefer to send a complaint in writing while others prefer to complain in person. Although complaining is never fun, I would rather do it in person. My reasons for this are that I can get quicker service and state my reasons for complaining more clearly in person.
* unfortunate = 불운한 / complain = 불평하다 / poor = 좋지 못한, 형편없는 / in person = 직접, 친히 / state = 말하다, 진술하다 / clearly = 분명히, 또렷하게

First of all, someone with a complaint can usually get faster service in person than through a letter. When you write a letter, the people at the business may delay in opening and reading the letter. However, if you go down to the place of business, they are forced to deal with your problem at that very moment. Last year I was having trouble with a pizza restaurant because they kept sending me the wrong kind of pizza. I sent them an E-mail complaining about the constant mix-ups, but I received no communication back. Eventually, I went down to the restaurant and spoke to the manager face-to-face. He was very apologetic and I have not had a problem since then. By facing them directly, the people at the business are forced to handle the problem, and it can be resolved more quickly.
*  write a letter = 편지를 쓰다, 서신을 보내다 / delay = 미루다, 연기하다 / be forced to = ~하도록 강요 받다 / deal with = 다루다, 처리하다 / at that very moment = 그 찰나에, 바로 그 순간에 / have trouble with = ~로 고생하다 / constant = 지속적인, 거듭되는 / mix-up = (실수로 인한)혼동 / face-to-face = 마주보는, 대면하는 / apologetic = 미안해하는, 사과하는 / since then = 그 이후에, 그 때부터 / by v-ing = ~함으로써 / face = 마주하다, 직면하다 / directly = 직접적으로 / handle = 다루다, 처리하다 / resolve = 해결하다  

What is more, when you complain in person, you can explain yourself more clearly. If you send a letter, there is a chance that your problem will not be understood clearly for a variety of reasons. Maybe the company will not bother to read your letter all the way through or perhaps your writing skills are not sufficient to explain the problem in detail. However, if you go to the place of the business and explain what the problem is, they will have to listen to your complaint from beginning to end. If they did not understand your problem, you will also have the opportunity to make yourself understood. By going there in person, you will probably get the results that you are looking for, compared to what you get by writing a letter.
* what is more = 게다가 / chance = 가능성 / a variety of = 여러가지의 / bother = 신경쓰다, 애를 쓰다 / all the way through = 내내, 줄곧, 시종일관 / sufficient = 충분한 / in detail = 상세하게, 낱낱이 / from beginning to end = 처음부터 끝까지 / opportunity = 기회 / look for = 바라다, 기대하다 / compared to = ~와 비교하여    

In a perfect world, we would not have to think about how to deal with faulty products or poor service, but the reality is that we all encounter these things once in a while. When it happens, it is better to complain in person in order to get quicker service and to be able to explain your complaint properly.
* faulty = 흠, 결함이 있는, 불완전한 / encounter = 맞닥뜨리다, 부딪히다 /  once in a while = 때로는, 가끔 / properly = 적절하게