Global Breaking News - Monday, December 23, 2024

Apology for Not Crediting Payment from Prompt Payer

Dear

Thank you for your letter and the photocopy of your check,
which showed that your account had been paid in full.
While we are very sorry for the inconvenience this has
caused you, the enclosure of your check enabled us to go
through our records and pinpoint how this error occurred.
* paid in full = 전액 지불/ cause inconvenience = 폐를 끼치다
pinpoint = 정확히 찾아내다 

Please accept our apology for the letters we wrote under
the assumption that this bill had not been paid. I know
this insistence on our part must have been extremely
frustrating for you, especially in light of the fact that
you have always been a valued customer of ours and have
paid your bills promptly.
* under the assumption that ~ = ~라는 가정하에/
insistence = 고집, 주장, 강조

Thank you for your patience and please be assured that we
will do everything in our power to ensure that this type
of error does not occur in the future.
* in one's power = 힘닿는 데까지, 세력 범위내에