Global Breaking News - Monday, December 23, 2024

Apology After Cancellation of Order

Dear

This is to acknowledge receipt of your letter of (date)
in which you set forth your reasons for canceling your
purchase order # ______

I am very sorry about the misunderstanding that led to
this cancellation and have taken the matter up with
management in order to ensure that a problem of this
nature does not occur again.

As one of our valued customers, your satisfaction is one
of our primary concerns. Please accept our apology.

* acknowledge = (편지, 소포 등을) 받았음을 알리다
* led to ~ = ~로 이어지다, ~을 초래하다
* ensure = 반드시 ~하게 하다, 보장하다